That Soothe, Comfort and Relax. We feature only premium selections from the leading producers of natural aromatherapy, personal care, and spa products. Whether the occassion is a special birthday, the birth of a baby or just a romantic evening for two, The Spa Shoppe has the perfect gift assortment!  service@spashoppe.com THIS SITE FEATURES SECURE ONLINE ORDERING UTILIZING YOUR BROWSER'S HIGHEST SECURITY FEATURES Satisfaction Guaranteed If you are unhappy with a product or assortment, it may be returned, unopened, for a refund or exchange within 15 days of delivery. Between 16 days and 30 days, you may return it for store credit or exchange. If a product is damaged during shipping, we will be happy to replace it. Returns Please Note! All returns require authorization from The Spa Shoppe. Please send us e-mail including your reason for the return to service@spashoppe.com. You will receive shipping instructions and any other necessary information at that time. If an item or items were purchased using a Spa Shoppe discount code it will be ineligible for a return. Common Sense Caution Most of our manufacturers' products contain natural aromatherapy essences, oils and extracts derived from plant and other natural sources. Some people may be sensitive or even allergic to one or more of these compounds. A few products contain highly concentrated oils and essences that can burn the skin if they come into direct contact with the skin without dilution. None of these products are intended for internal or medicinal uses. Please read the information on each product before using. Remember: Candles can be dangerous! Please exercise caution when burning and read the "Candle Burning Tips" below for more information. Payment Options The Spa Shoppe accepts Mastercard, Visa, Discover and American Express. The Spa Shoppe does not charge any credit cards or process any money orders until your order is shipped. Debit Cards The Spa Shoppe accepts Mastercard and Visa debit cards. Please note that your issuing bank may "authorize" an amount slightly higher than the actual order, and that this authorization may not expire immediately after we charge your order. This is not because of a Spa Shoppe policy - we have been told by our bank card processor that many banks that issue debit cards hold this authorization amount for up to 7-10 business days. Please check with your bank for their policy regarding authorizations. Sales Tax Products shipped to Georgia residents will be subject to 7% sales tax. Backorders As of August 2005 we no longer accept backorders in order to keep costs as low as possible for our customers. Product Substitutions Because of the difficulty securing only the highest quality natural essences, oils and aromatherapy bath and body products, our manufacturers may run out of an item that we use in an assortment or gift basket. If this is the case, we reserve the right to substitute a similar type of product, of equal or greater value and quality, in order to deliver an assortment timely and complete. International Orders The Spa Shoppe accepts orders for shipping to U.S. destinations only. Shipping & Handling Most Spa Shoppe orders are processed and shipped within 24-48 hours of receipt. The Spa Shoppe's preferred parcel delivery service is United Parcel Service (UPS). The Spa Shoppe charges a modest $0.75 handling fee for all orders to cover the costs of packaging materials (e.g. boxes, packing peanuts). Shipping fees are determined based on the package weight and size, delivery method and delivery address, and are usually disclosed at the time you place your order. Orders placed on Saturday, Sunday or any UPS-observed holiday cannot be shipped until the following business day. For a list of these observed holidays, please see the Holidays & Other Store Closings section below. The Spa Shoppe cannot be responsible for failure of UPS to deliver your order(s) as promised. Non-delivery of packages as a result of inclimiate weather, road and/or airport closures, mechanical failures of transportation, acts of God, terrorism, improperly provided shipping address, unavailability or refusal of delivery, riots, strikes, labor disputes, civil unrest, natural disasters or other disruptions that would prohibit the timely delivery of UPS packages is not cause for refund of your shipping charges. However, The Spa Shoppe will do everything possible to help route your order to the intended recipient in the event of a delivery problem. During holiday seasons (Valentine's Day, Mother's Day, Father's Day and Christmas) all shipping companies are extra busy, so please order early. To best guarantee delivery during the Christmas season, especially in light of possible snow, sleet and/or icing of roadways and airports, we suggest you place your gift orders on or before December 12. Holidays & Other Store Closings The Spa Shoppe observes all holidays observed by UPS and will not ship orders on the following days: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday immediately following), Christmas Eve, Christmas Day and New Years Eve. The Spa Shoppe may also close periodically throughout the year to conduct inventory. All customers will be alerted to any upcoming shipping holidays via e-mail order confirmations. Although The Spa Shoppe cannot ship orders during holiday and inventory closings, we will still accept any orders placed during those days and process them as quickly as possible. Wholesale Ordering Policy The Spa Shoppe does not accept wholesale orders at this time. We are an online retail store only. Privacy/Personal Information Policy The Spa Shoppe has created this privacy statement to demonstrate our firm commitment to our customer's privacy. The following discloses the information gathering and dissemination practices for www.spashoppe.com. General Privacy Policy. The Spa Shoppe will never sell, rent, loan or disclose your personal information to anyone outside the company and will use this information only for our own internal business purposes. Your credit card information will also not be retained "on file." Our site uses "cookies" in a limited way to keep track of your shopping cart. We use cookies to deliver content specific to your interests, and to learn which pages on our Web site are the most popular. This Web site (www.spashoppe.com) contains links to other sites. The Spa Shoppe is not responsible for the privacy practices or the content of such Web sites. We are a "Yahoo!" store. Yahoo may also collect information during your online session. For information about Yahoo's privacy policies, click here. For general information about "safe surfing" from the U. S. Federal Trade Commission click here. Our site uses an order form for customers to request information, products and services. We collect visitor's contact information (like their e-mail address), financial information (like their account or credit card numbers), and demographic information (like their address and zip code). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes "SSL - Secure Socket Layer" encryption using your web browser's highest possible security features. Choice/Opt-Out. Customers may opt-out of receiving further communications from us. You may have your information removed from our database by either e-mailing us at service@spashoppe.com or mailing us at The Spa Shoppe; ATTN: Customer Service; 355 Lakeland Drive; Athens GA 30607. Corrections/Updates. If you need to change or modify any information about your order or your billing information, please e-mail us with those updates: service@spashoppe.com. General Contact Information If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site, you can contact: The Spa Shoppe ATTN: Customer Service 355 Lakeland Drive Athens GA 30607 service@spashoppe.com Common-Sense Practices when Using Our Products Aromatherapy Candle Burning Tips Pure Essential Oil Safety Tips Essential oils are very concentrated, so it is important to handle them with care. Please read these instructions carefully. Last Updated: June 2007 |